This Privacy Policy explains how Real Beauty Rx ("we," "us," or "our") collects, uses, and protects the personal information you provide when you visit our website, contact us, become a patient, or otherwise interact with our clinic in Innisfil, Ontario.
We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada's Anti-Spam Legislation (CASL).
Who we are
Real Beauty Rx
7869 Yonge Street, Unit 4–5
Innisfil, ON L9S 1K8
(705) 791-8882
If you have questions about this policy or about how your information is handled, you can reach us at the address or phone number above.
What we collect
When you visit our website, contact us, book a consultation, or become a patient, we may collect:
- Identification & contact information — your name, email address, phone number, and (where relevant) date of birth
- Booking and treatment details — appointment requests, treatment areas of interest, consultation notes, intake forms, and any clinical information you share with us
- Payment information — card details processed by our third-party payment processor (we never see or store your full card number on our systems)
- Communication preferences — your consent to receive marketing emails or SMS from us
- Photography and imaging — clinical photos taken during a treatment series (with your consent), skin-analyzer scans, or before-and-after images
- Technical information — when you visit our website, we (or our service providers) may collect standard log data such as IP address, browser type, and referring URL
We only collect what we need to run the clinic, manage your care, process your purchase, and stay in touch with you the way you've asked us to.
How we use it
We use your information to:
- Schedule and confirm your appointments, send reminders, and manage your patient record
- Process payments for treatments, products, and memberships
- Provide consultations and administer treatments safely and appropriately
- Send you marketing communications about Real Beauty Rx (only if you've opted in — you can unsubscribe at any time)
- Respond to your questions, comments, or feedback
- Comply with our legal, regulatory, and professional record-keeping obligations
- Detect and prevent fraud or unauthorised use of our services
Who we share it with
We do not sell your personal information. We share it only with service providers who help us run the clinic and manage our patient relationships, including:
- Payment processor — to securely process payments for treatments, products, and memberships
- Booking & CRM platform — to manage appointments, send confirmations, and store your communication preferences
- Email and SMS providers — to deliver appointment reminders, post-treatment follow-ups, and marketing communications you've opted into
- Analytics providers — to understand how our website is used (in aggregate, non-identifying form)
These providers are contractually required to protect your information and use it only for the purposes we authorise.
We may also disclose information if required by law, court order, or to protect the rights, property, or safety of Real Beauty Rx, our patients, or the public.
Cookies and analytics
Our website may use cookies or similar technologies to remember your preferences and to help us understand how visitors use the site. You can disable cookies in your browser settings; some parts of our site (such as booking widgets) may not function fully without them.
How long we keep it
We retain your information for as long as you remain a Real Beauty Rx patient or contact, or as long as we are required to under applicable laws (including tax, accounting, and regulatory record-keeping requirements). When information is no longer needed, we securely delete or anonymise it.
Your rights
Under Canadian privacy law, you have the right to:
- Access — request a copy of the personal information we hold about you
- Correct — ask us to fix information that is inaccurate or out of date
- Withdraw consent — withdraw your consent to marketing communications at any time, by clicking "unsubscribe" in any email, replying STOP to any SMS, or contacting us directly
- Complain — contact us first, and if you're not satisfied, contact the Office of the Privacy Commissioner of Canada at priv.gc.ca
To exercise any of these rights, contact us using the information at the top of this policy.
How we protect your information
We use reasonable physical, technical, and administrative safeguards to protect your information against loss, theft, and unauthorised access. No method of transmission or storage is 100% secure, but we work hard to keep your information safe.
Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be posted on our website. If we make material changes, we'll let you know by email or by a prominent notice on our website.
Contact us
Questions, requests, or concerns about your privacy?